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      2. 鐵甲工程機械網> 工程機械資訊> 行業 > 匠心服務守初心!2023恒旺集團質量服務萬里行四川巴中市站!

        匠心服務守初心!2023恒旺集團質量服務萬里行四川巴中市站!

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        匠心服務守初心

        HENGANG·GROUP

        恒旺集團質量服務萬里行大軍承載著山東恒旺對客戶的無限關懷,再次啟程,為恒旺創造價值、解決客戶后顧之憂,把最優質的服務送抵客戶身邊,用最貼心方式與客戶直接交流,傾聽客戶的建議,用一流的服務踐行諾言?!?/span>

        The Hengwang Group's Quality Service Expedition, spanning thousands of miles, carries Shandong Hengwang's infinite care for its customers. Once again, they set off to create value for Hengwang, addressing customer concerns and delivering the highest quality service to their doorsteps. They engage with customers in the most considerate manner, directly communicating, listening to their suggestions, and upholding their commitment with first-class service.

        這一站,質量服務小隊來到了四川省巴中市,客戶黃總于今年剛剛購入了一臺HWL90-6輪式挖掘機,現已工作了172小時。

        On this stop, the Quality Service Team has arrived in Bazhong City, Sichuan Province. Customer Mr. Huang recently purchased an HWL90-6 wheeled excavator earlier this year, and it has now been in operation for 172 hours.

        售后工程師為客戶機器主要檢查了發動機機油、皮帶、有無滲油、回轉馬達及其齒輪油、四輪一帶有無磨損、大小臂及其油缸是否損壞、設備參數是否正常等。巡檢過程中發現問題時拍照記錄,并及時與客戶確認,巡檢之后將問題及時反饋給客戶,指導客戶怎樣高效率、低成本運營設備。

        The after-sales engineer conducted a primary inspection of the customer's machine, focusing on the engine oil, belts, any signs of leakage, the swing motor and its gear oil, the condition of the four wheels, and whether there was any wear and tear on the boom and its hydraulic cylinders, as well as checking the equipment parameters for normalcy. During the inspection, any issues discovered were documented with photographs, and the customer was promptly informed. After the inspection, the issues were reported back to the customer in a timely manner, along with guidance on how to operate the equipment efficiently and cost-effectively.

        傾聽用戶的聲音,在回訪服務中發現問題,解決問題,更加堅定下一步的方向。服務回訪不僅是恒旺集團對品牌質量的一貫要求,更是對專注專業的深刻詮釋。在接下來的用戶回訪中,恒旺集團質量服務萬里行團隊將著力向終端用戶進行技術匯報、針對性地提出相應的技術整改及維修保養建議,用實事求是的工作作風,真正贏得客戶的信賴,鑄就品牌價值。

        Listening to the voice of the users, identifying and resolving issues during the service follow-up, and reaffirming the direction for the next steps. Service follow-up is not only a consistent requirement for brand quality at Hengwang Group but also a profound interpretation of being dedicated and professional. In the upcoming user follow-ups, the Hengwang Group's Quality Service Expedition team will focus on providing technical reports to end-users, suggesting targeted technical improvements and maintenance recommendations. They will approach their work with a commitment to objectivity, aiming to genuinely earn the trust of customers and build brand value.

        - END -

        山東恒旺集團以“讓最廣泛的用戶享受最高性價比的產品及服務”為使命,不斷推出新產品,提供全方位服務。主營產品類目齊全,包括挖掘機、推土機、鉆機、打樁機、壓路機、履帶運輸車等20大系列180余種。產品通過ISO、歐盟CE、德國TUV、法國BV等十余項安全檢測認證。

        Shandong Hengwang Group, with the mission of "providing the widest range of users with the highest cost-effective products and services," continuously introduces new products and offers comprehensive services. Our main product categories are comprehensive, including excavators, bulldozers, drilling rigs, piling machines, road rollers, tracked transport vehicles, and more, totaling over 20 series and 180 varieties. Our products have obtained more than ten safety testing certifications, including ISO, EU CE, Germany TUV, France BV, and others.

        干工程、選恒旺、事業興旺!

        免費熱線:400-9975-666

        歡迎您的致電~

        For quality construction, choose Hengwang and prosper your career!

        Toll-free hotline: 400-9975-666



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